Privacy Policy
Your privacy matters to us
At HandmadeGiftCo, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we may collect, how we use it, and how we protect it when you visit our website or place an order with us.
1. Information We Collect
When you browse our website, contact us, or place an order, we may collect information that is necessary to provide our products and services.
This may include:
- Your name
- Phone number
- Email address
- Billing and delivery address
- Order details
- Gift recipient’s name and relevant details
- Photos or images provided for customized products
- Gift recipient’s name and relevant details
- Photos or images provided for customized products
- Personal messages, names, dates, themes, colours, and other customization details
- Information you provide when contacting usPersonal messages, names, dates, themes, colours, and other customization details
2. How We Use Your Information
We use the information you provide to operate HandmadeGiftCo and create personalized products according to your requirements.
Your information may be used to:
- Process and manage your orders
- Create customized and personalized gifts
- Communicate with you about your order
- Confirm customization requirements
- Arrange delivery of your order
- Respond to your questions and requests
- Improve our website, products, and customer experience
- Prevent fraudulent or unauthorized activity
- Send updates or promotional communication where permitted and appropriate
3. Customized Photos & Personal Content
Some of our products require customers to provide photographs, names, messages, dates, or other personal content.
These materials are used to create the customized product requested by you. Please only provide photographs and personal information that you are authorized to share with us.
We do not intentionally use your personal photographs or customization materials for purposes unrelated to fulfilling your order without appropriate permission.
4. Payment Information
Payments maybe processed through third-party payment providers. Depending on the payment method used, your payment information may be handled directly by the relevant payment service provider.
HandmadeGiftCo does not need to store your complete debit card, credit card, or banking credentials on our website.
5. Sharing of Information
We do not sell or rent your personal information.
We may share limited information with trusted service providers when it is necessary to complete your order or operate our website.
This may include:
- Delivery and courier partners
- Payment service providers
- Website hosting and technical service providers
- Other service providers required to fulfill your order
We aim to share only the information reasonably necessary for the relevant service.
6. Cookies
Our website may use cookies and similar technologies to improve website functionality and understand how visitors interact with our website.
Cookies may help us remember preferences, improve performance, and provide a better browsing experience.
You can manage or disable cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.
7. Data Security
We take reasonable measures to protect the personal information entrusted to us from unauthorized access, misuse, alteration, disclosure, or loss.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
8. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining business records, resolving disputes, and meeting applicable legal or accounting requirements.
When information is no longer required, we may securely delete or anonymize it where appropriate.
9. Your Privacy Choices
Depending on applicable law, you may have rights regarding the personal information we hold about you, including requesting access, correction, updating, or deletion of certain information.
You may also contact us regarding consent or certain communications associated with your personal information.
10. Children's Privacy
Our website is intended for general audiences and is not specifically directed toward children. We do not knowingly collect personal information from children without appropriate authorization.
11. Third-Party Websites
Our website may contain links to third-party websites, payment services, social media platforms, or other external services.
HandmadeGiftCo is not responsible for the privacy practices or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, website, business practices, or applicable requirements.
Any updated version will be published on this page with the revised effective date.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact Handmade GiftCo through the contact details provided on our website.